Professional Services

Professional Services

Providing suitable cloud consulting and solutions for all businesses.

Support Plan Basic (Free) Pro Support Advanced Support Premium Support Enterprise Support
Dedicated Engineer 2 persons with engineer level
Infrastructure Issue Ex. VM stage / Network Connection / Action log
Portal Issue &
One-click-app
Ex. Cloud Firewall, Request Quota, Open some features, Launch One-Click-App
Credit and Billing Issue Ex. Incorrect Charge, Top Up Issue
Monitor & Alert Portal Yes (OS base level) Yes (Application base level)
Engineer Support 8×5 8×5 24×7 24×7 24×7
DDoS Issue Guidance Implement
1st Response Time 12 hrs 6 hrs 4 hrs 1 hr 30 min
Problem Investigation Yes Yes
3rd Party Application Yes Yes
Operating System Issue Yes Yes
Security Advisory Yes Yes
Custom Image 1 image / month 2 images / month
Mornitor Alert by E-mail Yes Yes Yes Yes
Backup & Restore Onsite Backup Offsite Backup
SLA 24×7 NOC Support
8×5 Engineering Support
< 12 hrs Response Time
by Ticket, Email
24×7 NOC Support
8×5 Engineering Support
< 6 hrs Response Time
by Ticket, Email
24×7 NOC Support
24×7 Engineering Support
< 4 hrs Response Time
by Ticket, Email
LINE App Alert
24×7 NOC Support
24×7 Engineering Support
< 1 hr Response Time
by Ticket, Email
LINE App Alert
Phone Call Support
Dedicated Sale/
Project Manager/
Engineer Support
24×7 NOC Support
24×7 Engineering Support
< 30 min Response Time
by Ticket, Email
LINE App Alert
Phone Call Support
Dedicated Sale/
Project Manager/
Senior Engineer Support
Get Started Contact Sale